mygofer Lead in New York, NY at Kmart

Date Posted: 4/2/2018

Job Snapshot

  • Employee Type:
  • Location:
    770 Broadway
    New York, NY
  • Date Posted:
  • Job ID:

Job Description

Req/Job ID: 924040BR
Employing Entity: Kmart Corporation
Employment Category: Regular, Full-time
Job Function: Customer Service
Store ID: 07777: NEW YORK, NY

Provides “world class” member service by surprising and delighting our members every day. The mygofer lead will play a key role in enhancing our image as a service provider. Greets and assists customers with the use of the mygofer website, including the set-up of scheduled orders, special instructions along with the basic ordering process. Handles customer order fulfillment and pick-up, in-coming phone calls and any other member contact.

Job Requirements

• Ensures customer care and selling are #1 priority
• Maximizes sales potential in area of responsibility
• Develops strong relationships with the community and mygofer customers to increase customer base, maintain repeat purchases and create customer loyalty
• Interacts with customers to determine and meet customer needs, provides assistance and support and ensure a positive shopping experience
• Periodically presents or assists in the deliver of presentations to organizations, groups and individuals within the local community regarding mygofer services
• Understands the store layout, services and locations of merchandise Tours area of responsibility and prioritizes jobs as needed
• Assists in training fellow associates in mygofer services, processes and tools
• Utilizes available reporting to help maximize sales and reduce shrink
• Demonstrates strong product knowledge of all product lines
• Ensures promotional programs are maintained, signed and replenished for entire event
• Meets daily hours sales and customer deliver goals established for the department
• Monitors shrink; takes appropriate action to minimize waste
• Understands financials for the business (sales, gross margin and waste)
• Recognizes and appreciates individual contributions/talents and fosters growth Supports team accomplishments
• Possesses a “can-do” attitude; enthusiastically identifies opportunities; creatively solves problems and executes with speed and purpose
• Values diverse people; shares ideas, communicates honestly and respects others; collaborates, debates and unites with others in order to develop the best ideas
• Displays strong skill set in use of Remote Maintenance Unit (RMU); utilizes RMU to track merchandise in the stockroom
• Displays knowledge in operation of point of sale (POS) system
• Understands the proper and approved way to organize the backroom in order to maximize production and organization
• Produces a Pick List Report to pull merchandise to efficiently and accurately fulfill orders from the stockroom
• Demonstrates a good understanding of the importance of correct unit integrity and pricing accuracy Communicates issues when found to maintain site accuracy and prevent waste
• Performs supervisory responsibilities, including, but not limited to: making employment decisions regarding hiring, promoting, demoting, and terminating; conducting performance appraisals; and coaching and developing associates
• Performs other duties as assigned
• One or two years of retail experience or equivalent
• Intermediate experience delivering presentations
• Strong reading, writing, verbal and arithmetic skills
• Ability to lift and move merchandise, typically a minimum of 20 lbs but could be as much as 100 lbs
• Ability to understand and follow verbal and written instructions
• Repetitive bending, lifting, stretching and reaching
• Basic knowledge of web based systems and tools
• Must be 18 years of age or older