Mgr Fulfillment Operations (Online) in Hoffman Estates, IL at Sears Holdings Corporation

Date Posted: 8/28/2018

Job Snapshot

  • Employee Type:
  • Location:
    3333 Beverly Road
    Hoffman Estates, IL
  • Date Posted:
  • Job ID:

Job Description

Req/Job ID: 943733BR
Employing Entity: Sears Holdings Management Corporation
Employment Category: Regular, Full-time
Job Function: E-commerce
Store ID: 58491: Sears Holdings Management Corp

The Manager of Online Fulfillment Operations is responsible for hands-on management of daily fulfillment operations from the 650 locations that process Sears and KMart online orders. The ideal candidate will be:
  • Knowledgeable in supply chain processes. Especially order to cash business processes and physical distribution operations.
  • Competent and confident in working in an information technology intensive environment.
  • Dynamic and results-oriented, with a positive attitude and solid work ethic.
  • Experienced problem-solver. Able to extract data from systems, perform analyses, identify performance issues and root causes, develop action plans, and drive to successful resolution.
  • Establishes strong collaborative working relationships with internal constituents whose support is critical in ensuring successful operational performance – including information technology, contact centers, store operations, logistics and loss prevention.
  • Attacks opportunities with entrepreneurial spirit and aggressiveness.

Job Requirements


Responsible for proactive monitoring and managing daily fulfillment operations for multiple fulfillment channels in the online business
  • Owns KPI's and operational metrics for assigned fulfillment channels
  • Seek out and drive continuous performance improvements in our fulfillment operations
  • Develop tools and operational processes to monitor performance on a daily basis
  • Identify trends and exceptions that would indicate operational issues that could negatively impact members or the business
  • Perform root cause analysis on trends or exceptions & develop containment plans, corrective action plans, and prevention plans
  • Work with carriers to drive cost reductions and improvements in service levels.
  • Work with Engineering, Logistics, Transportation, Inventory, and Retail Operations to coordinate actions and resolutions of operational issues
  • Conduct fact-based analyses to identify opportunities to improve our systems and fulfillment and shipping processes to enhance member experience while balancing (or reducing) operating cost
  • Provide regular reporting on operational performance

Lead Strategic Improvement initiatives in this space.
  • Understand member & business needs and opportunities
  • Understand industry trends and competitive benchmarks
  • Develop strategies and implementation plans to provide fulfillment capabilities that support our online member and business goals
  • Own the business operations side of deploying these new capabilities in close partnership with Product Management and Engineering
  • Other duties as assigned

Experience/Education Requirements

  • Knowledge of supply chain practices and fulfillment operations.
  • Good business sense and the understanding of sales, operations, and finance as they are practiced in a large corporation.
  • Analytic: Must have the ability to collect & analyze data, extract information from multiple sources including databases (SQL), then use that information to gain insights & draw conclusions to solve problems and drive operational improvements
  • Hands on working knowledge of information systems. Must understand system architecture, data flows, and program logic in order to diagnose operational issues and drive improvements. Some software development background is a plus.
  • Project management experience.
  • 4 year Bachelor's Degree in Supply Chain, Operations Management, Engineering, or similar field