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Member Services Lead (SYW - Personal Shopper) in Hoffman Estates, IL at Sears Holdings Corporation

Date Posted: 3/1/2019

Job Snapshot

Job Description

Req/Job ID: 969255BR
Employing Entity: Sears Holdings Management Corporation
Employment Category: Regular, Full-time
Job Function: Sales
Store ID:

Member Service Leads are instrumental in creating the stylish, forward-thinking, personalized experience that stays true to the Shop Your Way ecosystem. Member Service Leads follow the core tenets of the team: 1. Uncompromised Quality 2. Customized service 3. Delivering Convenience at Every Turn 4. Relentless passion for the member. Thus creating enduring relationships that are rooted in what the member likes, loves, and wants as we get to know and serve the member.

You'll be on the front line, chatting with our existing members and introducing Shop Your Way to new members, sharing your insights about Shop Your Way and how our service makes it easier to get their "to-do list" done giving them time back in their day to enjoy with friends, family, and other key components of their lifestyle. You'll encourage our members to connect with you as their Member Service Lead. You'll build upon our fast-paced and innovative culture that thoughtfully focuses on the member, introduces the member to all of the ways Shop Your Way can help save time and money, while ensuring their experience with Sears and Kmart, both online and instore, is always positive and brag-worthy.

Job Requirements