Market Leader - Florida/Puerto Rico (Automotive) in Boca Raton, FL at Sears Auto Center

Date Posted: 10/11/2019

Job Snapshot

  • Employee Type:
  • Location:
    5900 Glades Road
    Boca Raton, FL
  • Date Posted:
  • Job ID:

Job Description

Req/Job ID: 989985BR
Employing Entity: Transform SR LLC
Employment Category: Regular, Full-time
Job Function: Automotive

The Market Leader assumes entire Market Automotive ownership for District Service Managers, Auto Center Managers and Associate Management & Engagement, Member/Customer Service Satisfaction, and Auto Center Execution & Financial Performance in approximately 25 - 55 Auto Centers. This position is responsible for building, recruiting, staffing, coaching, developing, and holding accountable a team of approximately 1 - 5 District Service Managers, 25 - 55 managers and 75 - 200 hourly sales and technician associates. They will guide the District Service Managers, Auto Center Managers and associates in their districts and develop their talent, and will be responsible for ensuring market-wide member/customer satisfaction and measuring the financial performance of all the locations in the market.

The Market Leader is a proven business leader within their market serving as the liaison between Senior Leadership and local stores. This individual is a champion of key corporate initiatives promoting profitable growth, safety, and compliance in their stores. The Market Leader must possess an analytical mindset and have a strong understanding of P&L statements, metrics, and root cause analysis.

Job Requirements

Leadership and Associate Engagement Responsibilities Engages associates through training, building relationships, and expectation setting/follow-up to deliver and beat company expectations by holding associates accountable to their results and recognizing and celebrating their successes.Plans, communicates/trains, delegates and follows-up on key responsibilities with the District Service Managers and Auto Center management team to ensure smooth flow of day to day operations as well as special events within the market. Communicates clearly, concisely and accurately in order to ensure effective operations at the Auto Center, district and market levels.Monitors and manages market-wide management staffing levels. Ensures management-level partner development and talent acquisition in order to achieve and maintain district operational requirements. Ensures the right person is in the right position.Utilizes integrity, honesty and empowerment supporting the Sears Automotive team promise of "We do What's Right Every Time".Serves as an appointed leader owning at least one corporate initiative within their region (e.g., Process Compliance, Safety, Training, Data Analysis, etc.). This champion will be responsible and accountable to the Dir, Field Sales & Ops for the driving success of their assigned initiative.Member / Customer Service responsibilitesDevelops the District Service Managers and Auto Center team within the market to deliver legendary customer experiences in all stores by building a culture of superior member/customer satisfaction and service.Ensures consistent, professional, and superior process execution in each Market Auto Center to provide the same level of experience every time, with every member/customer, at every location.Combines in-depth automotive repair knowledge with exceptional people skills to manage and set the example for superior member/customer relationships and commercial business support.Execution and Financial performance responsibilitiesEnsures all operations are executed properly and process followed in accordance with direction including: initial contact with all members/customers, vehicle inspections, vehicle analysis execution, providing/explaining solution options, delivering services, staying in compliance with process and policy and customer/member follow up and experience to provide profitable sales and outstanding member experiences.Drives the implementation of company programs by motivating and supporting the district and store management team within the market to develop and implement action plans that meet operational and organizational objectives.Reviews District and Auto Center key business indicators within the market to identify concerns and opportunities for improvement in order to provide coaching to the District Service Manager and store management team to take action and achieve operational goals.Regularly visits the Auto Centers in the market ensuring that they are operating to Sears Automotive standards; training staff, demonstrating best practices, following safety guidelines and continuously improving. Aids in development and constant follow up on Auto Centers & teams that are not meeting expectations. Conducts follow-up visits where necessary to ensure corrections/improvements have been made to areas cited in previous visits.Performs supervisory functions, including but not limited to, making employment decisions regarding hiring, promoting, demoting and terminating, conducting performance appraisals and coaching and developing associates.

#Stores, #Automotive