Senior Manager of Systems Support for Innovel Solutions in Hoffman Estates, IL at Sears Holdings Corporation

Date Posted: 2/7/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    3333 Beverly Road
    Hoffman Estates, IL
  • Date Posted:
    2/7/2018
  • Job ID:
    879599BR

Job Description

Req/Job ID: 879599BR
Employing Entity: Sears Holdings Management Corporation
Employment Category: Regular, Full-time
Job Function: Supply Chain Management
Store ID: 58491: Sears Holdings Management Corp

The Senior Manager of Systems Support will be tasked with creating, testing, and executing long-term and short-term systems projects & solutions. Although development is not required in this role the ideal candidate will have software development experience in order to provide leadership and guidance to the team.

The focus of this position is to identify root cause issues at the systems support level and build systemic solutions.

Our goal is to bring someone on board who has successfully built an infrastructure for a support team that has longevity in regard to solutions so when fires come up they are quicker to be resolved. This person must be willing and able to jump into the trenches with the support team while building this from the ground up.


This individual will not only lead a team of five Software Engineers who provide direct support to our Distribution Centers across the country but get in the trenches with them to ensure line of sight and swift resolution to . This position also provides Business Support for the systems supported by the Logistics Services business systems team.

Job Requirements

The Manager, Systems Support will be involved with the development of all Logistic Information Technology (IT) initiatives that affect all SHC formats across 32 Distribution Centers (DC's) Systems and partners with Field Units/Management, Business Logistics Managers, Transportation and Finance. Participates in pager rotation to support field units, 7 days a week, 24 hours a day, 365 days a year. Will solve complex business/systems issues while considering the big-picture impact of their solutions.

Job Requirements:
5+ years in OOD (Java acceptable)
5+ years in WMS (Warehouse Management System) preferably High Jump
Proficient in SQL
Familiarity with Descart (delivery routing application) preferred
Agile experience
History of success leading others.

#Corporate