Manager, Process Improvement in Hoffman Estates, IL at Sears Holdings Corporation

Date Posted: 4/3/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    3333 Beverly Road
    Hoffman Estates, IL
  • Date Posted:
    4/3/2018
  • Job ID:
    922274BR

Job Description

Req/Job ID: 922274BR
Employing Entity: Sears Holdings Management Corporation
Employment Category: Regular, Full-time
Job Function: Operations
Store ID: 58491: Sears Holdings Management Corp

The Manager Process Improvement is an integral member of the Sears LEAN Team. You'll drive major Corporate process improvement initiatives to achieve increased margin, lower costs, increased Member satisfaction, and streamlined business operations.

Job Summary:
Apply Lean & Six Sigma methodologies with teams and individuals across the organization to facilitate improvements in management, execution, and control of business processes in a highly-matrixed organizational model.

Job Duties/Responsibilities:
  • Lead Kaizen events – Facilitate cross-functional groups in discussion & documentation of business processes, pain points, and potential solutions; Help define future state processes and management metrics.
  • Develop detailed business process maps – Document as-is and to-be business process steps and owners, work flow, potential failure modes, business controls and metrics.
  • Perform data mining and analysis – Access data from computer systems and perform analysis to determine root cause of process failures, identify sources of waste and excess cost, and develop recommendations for process improvements.
  • Develop implementation plans – Develop plans for full implementation of process changes across the business including management controls & data reporting.
  • Lead cross functional teams on project planning, implementation and milestone tracking; Provide ongoing status reports to Executive management.

Job Requirements


Job Requirements:
() Bachelor's degree
() Certified Lean Six Sigma belt, or willingness to take training & become certified
() Ideal candidate will have 3 years of experience at Sears Holdings .

Required Skills:
  • Ability to influence others and lead implementation of change without direct authority
  • Ability to effectively communicate at all levels of the organization
  • Ability to analyze complex data sets and develop recommendations for process improvements
  • Ability to develop high-level business process maps
  • Highly proficient in Excel
  • Excellent written and verbal communication skills
  • Basic project management skills

Preferred Skills:
  • Certified Lean Six Sigma Green Belt, or the foreign equivalent, and five years of relevant work experience. Alternatively, a Master's degree or certified Lean Six Sigma Black Belt, or the foreign equivalent, and three years of relevant work experience.
  • Demonstrated use of Lean & Six Sigma tools such as process flow mapping, root cause analysis, statistical process control, FMEAs, QFDs, standardized work flow, management control systems, design of experiments, etc.
  • Demonstrated program management experience.


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