Manager, Investigations in Hoffman Estates, IL at Sears Holdings Corporation

Date Posted: 8/1/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    3333 Beverly Road
    Hoffman Estates, IL
  • Date Posted:
    8/1/2019
  • Job ID:
    981977BR

Job Description

Req/Job ID: 981977BR
Employing Entity: Transform SR LLC
Employment Category: Regular, Full-time
Job Function: Asset Protection/Loss Prevention
Store ID: 58490: Sears Roebuck & Co.

The Manager of Investigations directly manages the investigators activities and coordinates with the Remote Investigation Centers team of Investigations Specialists to centralize investigations. You will maintain close working relations with field Asset and Profit Protection (APP), IT support, Online Business, Supply Chain, Legal and other business operations teams to increase dishonesty case resolutions and also identify margin opportunities.

The Manager of Investigations manages APP risks, controls and financial activities from the Investigations Centers for centralizing investigations. He or She operates in cross functional teams to ensure loss risks impacting the company financial results are identified and solved within an integrated retail environment.

Job Requirements

Job Duties/Responsibilities:
  • Manages high level investigations identified through Investigators efforts.
  • Provides root cause analysis and suggests resolution for dishonesty cases and margin opportunities (i.e. systemic fixes, training needs).
  • Assists in the development of investigative and enterprise reporting tools that identify dishonest activity or measure exposures to risk.
  • Ensures Investigators, Specialist, Fraud Investigations and Specialist, Investigations efforts are focused in the areas with greatest impact.
  • Facilitates on-going review of controls, systems and promotions to identify exposures and provide recommendations for change and improvements.
  • Oversees margin improvement initiatives; including ShopYourWay coupon abuse, refunds
  • Designs and develops actionable exception reports and queries that identify losses and support the investigative needs of the field APP teams.
  • Interprets results of reports and queries, delivers interpretations and results to appropriate business partner and ensures proper completion of case.
  • Develops and maintains a central investigation environment leveraging local data processes, remote monitoring, systems, case history analysis, audit results, etc.
  • Manages investigate efforts of external theft cases involving organized retail crime groups at the direction of the Director, Investigations.
  • Oversees and identifies new investigative methods of cyber crimes that impact the company.
  • Establishes partnerships with local, state, and federal law enforcement and responds to investigative needs of these agencies.
  • Performs supervisory functions, including but not limited to; making employment decisions regarding hiring, promoting, demoting and terminating, conducting performance appraisals as well as coaching and developing associates.
Skills needed:
  • Provides root cause analysis and suggests resolution for dishonesty cases and margin opportunities (i.e. systemic fixes, training needs).
  • Experience in complex sensitive retail internal/external investigations
  • Experience in managing, developing, and motivating others to success
  • Competency in Shortage Control and retail operating processes.
  • Excellent communications skills (Written & Verbal)
  • Formal training and experience in conducting internal/external investigations
  • Assists in the development of investigative and enterprise reporting tools that identify dishonest activity or measure exposures to risk.
  • Highly proficient computer skills; exception reporting knowledge, Aspect and/or XBR, SQL syntax, Microsoft Access, Excel and/or related analytical tools.
  • Financial Analysis (ability to analyze / diagnose data, identify / quantify opportunities, develop plans to address)



#Corporate
58490