Manager, HR Operations in Hoffman Estates, IL at Sears Holdings Corporation

Date Posted: 10/9/2018

Job Snapshot

  • Employee Type:
  • Location:
    3333 Beverly Road
    Hoffman Estates, IL
  • Date Posted:
  • Job ID:

Job Description

Req/Job ID: 954623BR
Employing Entity: Sears Holdings Management Corporation
Employment Category: Regular, Full-time
Job Function: Human Resources
Store ID: 58491: Sears Holdings Management Corp

The Business Manager, Talent Acquisition Operations is a highly motivated, driven and energetic individual, responsible for supporting SHC’s talent acquisition teams, in acquiring talent for hourly positions across the enterprise.

This Business Manager role will be an expert on future talent acquisition applicant tracking systems (ATS), strategies, processes, best practices, tools and metrics while also managing all current talent acquisition applicant tracking systems (ATS), strategies, processes, best practices, tools and metrics, including second-level support and issue resolution.

This position will partner with SHC’s Talent Acquisition Teams, HR Business Leaders, HR Operations and IT Partners while interacting with senior leadership occasionally.

Job Requirements

•Manages support mailboxes and tier two support team, providing front-line support to hiring representatives from across the enterprise on process and systems issues/questions
•Evaluates existing talent acquisition best practices, tactics and tools while identifying and surfacing improvement and innovation opportunities for tomorrow.
•Remains aware of company-wide compliance issues that will impact the future of acquiring talent and manages supporting projects.
•Develops talent acquisition processes that support the future strategic goals of SHC.
•Partners with Associate Relations and Compliance associates to ensure that future talent acquisition processes, systems, signing, forms and tools mitigate legal liability.
•Ensures the testing of proposed talent acquisition processes, systems, guidelines, signing, tactics, tools and forms to ensure effectiveness.
•Identifies and develops additional training and reference materials for talent acquisition processes, including on internal websites.
•Leads project teams in implementing approved changes that provide improved results.
•Main point of contact in managing systems that support staffing, recruiting and advertising.
•Evaluates, develops and implements common talent acquisition processes and procedures to drive applicant flow for the future.
•Ensures understanding of current state by visiting markets throughout the year.
•Leads the communication and training of talent acquisition best practices.
•Develops a network of resources across SHC and outside of SHC throughout the industry.
•Develops relationships with third party companies (i.e. advertisers, job boards, etc.) that support SHC's ability to acquire top talent.
•Evaluates known retention issues while identifying talent acquisition process opportunities that will positively impact acquiring talent in the future.
•Ensures that every candidate experience is brand-right while understanding and implementing change, as appropriate, from feedback obtained.
•Leverages headquarters' resources to create brand-right talent acquisition processes, systems, signing, forms and tools for tomorrow.

•Bachelors' degree.
•IBM Kenexa Workbench Certified preferred.
•5+ or more years of related/relevant experience in retail.
•Experience with applicant tracking systems or hiring/onboarding experience with hires in high-volume locations required.
•Medium-scale project management experience required.
•Courageous; strong bias for action; drives for speed; will do whatever it takes to get the job done. Demonstrates accountability and courage.
•Communicates effectively; maximizes relationships; builds trust and manages performance.
•Prioritizes outstandingly; focuses on the most important things; creative; gets things done; drives change effectively.
•Delivers great results; provides a superior candidate experience.
•Proven ability to complete multiple tasks simultaneously in a fast-paced environment.
•Demonstrated project management skills.
•Demonstrated excellent leadership skills.
•Outstanding interpersonal, organizational, conflict management, administration, reasoning and decision making skills.
•Ability to delegate responsibility effectively and provide clear oral directions to others.
•Strong cognitive skills, including problem analysis, decision making, financial and quantitative analysis.
•Web publishing experience preferred.
•Excellent ability to maximize computers and systems.
•Has a vast knowledge of Retail Human Resources (HR) Operations.