Invoicing Specialist in Augusta, GA at Sears Home Services

Date Posted: 7/25/2019

Job Snapshot

  • Employee Type:
  • Location:
    Augusta, GA
  • Date Posted:
  • Job ID:

Job Description

Req/Job ID: 978779BR
Employing Entity: Transform SR LLC
Employment Category: Regular, Full-time
Job Function: Administrative/Clerical/Office Support
Store ID: 04931: Sears Contract Sales - Natl Op

The Invoicing Specialist is responsible for ensuring the accurate and timely execution of billing processing per requested client requirements, including validation of data and account information, customer adjustments, and third party portal data entry. This position maintains accurate tickler file and coordinates timely confirmation of invoices in account processing systems. Additionally, this position ensures that all deadlines are met to deliver expected results and generate profitable revenue, and executes current and future processes as defined by the business. Responsible for invoice processing, account data management, and maintaining customer relationships for specified customers of the Kenmore Direct business.

Job Requirements

  • Enters and manages invoices accurately and timely utilizing various order/billing management systems, portals and methods in order to meet the customer's delivery expectations
  • Ensures that invoices are billed based upon customer's request; escalates customer issues, and responds to inquiries from customers; handles and provides appropriate follow up on customer issues (i.e., billing inquires, statement request)
  • Confirms billing information to customers as outlined in the process steps; Advices customers and Account Managers of delayed billings
  • Delivers superior customer service and drives revenue growth by using good techniques of supportive services for customers
Job Requirements:
  • High school diploma or equivalent
  • 1-2 years of data entry/invoicing experience
  • 18 years of age or older
Required Skills:
  • Prior experience in an office setting or customer service industry
  • Customer service skills, organizational skills, teamwork skills, relationship building skills
  • Ability to use standard office equipment, including telephone system, fax machines, and photocopying equipment
  • Knowledge of standard computer software systems and Microsoft applications
  • Ability to use order processing systems and grasp policies and procedures
  • Ability to prioritize and problem solve when necessary
  • Ability to work the Center's hours of operation with flexibility (Current hours are 8 a.m. to 7 p.m. M-F and 8 a.m. to 1 p.m. Saturday's as needed
  • All employees/associates may in the course of their duties come in contact with Credit / Debit Card Data. If this data is exposed as part of their position in the site/center, the associate must protect that data as directed and required by the compliance team to ensure SHC s compliance to current Payment Card Industry (PCI) Data Security Standards (DSS)
  • Must have excellent communication skills written and oral
  • Ability to meet the physical requirements of frequent sitting and some standing and walking, with bending and reaching as necessary



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