HVAC Master Service Tech (Atlanta, GA) in Norcross, GA at Sears Home Services

Date Posted: 6/6/2018

Job Snapshot

  • Employee Type:
  • Location:
    Norcross, GA
  • Date Posted:
  • Job ID:

Job Description

Req/Job ID: 913484BR
Employing Entity: Sears Home Improvement Products, Inc.
Employment Category: Regular, Full-time
Job Function: Repair/Installation
Store ID: 24817: HS HVAC NORCROSS CAP 100

Join the Sears Home Services team as an HVAC Service Technician!
*Master's license holder*

This position has a Sign on Bonus

Up to $5000
Receive half up front and the remainder after 6 months.

**GA state contractor License Required **

Are you looking for a role that offers you an opportunity to be a part of a dynamic, innovative organization? Then, we have the opportunity for you at Sears. Join a long-standing Fortune 500 organization, which has been recognized with awards and recognitions such as (to name a few):

We are seeking an experienced HVAC Service Technician with a great attitude and the ability to help customers with their HVAC repairs. This is an exciting opportunity to join the Sears family! Apply today!


At Sears, we provide competitive pay and ongoing training in a collaborative, supportive, and team-oriented setting. In the repair technician role, you will enjoy working independently as a representative of a leading retailer and in-home service provider.

For the HVAC Technician we provide the following:
  • Service Van
  • Specialized tools
  • Laptop computer
  • Smartphone
  • Industry training
  • Various incentive plans
  • Career opportunities
  • Competitive Pay plus up to 16% Commission

Job Requirements

  • Master HVAC License Required (GA State Contractors License)
  • Strong troubleshooting and problem solving skills required
  • Excellent customer service, strong work ethic and attention to detail are a must.
  • Clean driving record, basic computer skills, a positive attitude and professional demeanor also required.
Click Here to See Yourself at Sears with the Sears In-Home Service Video!
*Responsibilities/Skills/Experience Requirements :
  • Performs timely and quality repairs in resolving customer complaints.
  • Uses basic tools or instruments to assemble, adjust, calibrate, repair or test various products.
  • Works as a dedicated team member to ensure fast, flexible and expert service to every customer.
  • Maintains high level of customer satisfaction through efficient and timely customer resolution.
  • Follows the Value Added Services Process (i.e., selling extended warranties, water filters, generating customer interest in new Heating Ventilation and Air Conditioning systems as appropriate) by effectively communicating the benefits to the customer.
  • Maintains the highest level of service standards and communicates openly with District Production Manager to assist as needed with resolving customer issues.
  • Recognizes and acts upon every opportunity to drive revenue through the Value Added Services Program (VASP).
  • Maintains truck stock inventory and ensures maintenance schedules are within the Company guidelines (i.e., wash truck weekly, oil changes), and ensures tools and equipment are in safe operating condition.
  • Completes all Break/Fix Technician training elements within required timeframes.
Driver's License Required: Yes
Travel Requirements: 25%
Age Requirement: 18+
Required Skills:
*HVAC Master License is required , GA state H3 Class 1 License *
  • Ability to communicate, read, understand and apply written text of a technical nature in order to answer questions solve problems or complete job tasks
  • Complete knowledge of all tools, equipment and materials used to perform services on Heating Ventilation and Air Conditioning (HVAC) units
  • Ability to read, write and speak English
  • Ability to receive truck stock at home if a Company vehicle is retained at the Break Fix Technician's residence or other location
  • Ability to work variable and flexible hours, including significant overtime as needed.
  • Ability to handle stressful situations and work in a fast paced environment
  • Ability to follow appropriate industry specific regulations related to the handling of hazardous materials
  • Ability to lift and carry up to 75 lbs.
  • Ability to frequently bend, stoop, kneel, stretch, twist, reach and climb
  • Ability to drive and travel long distances of over 5 hours
  • Ability to drive in various weather conditions for long periods of time and in various demographic areas
  • Ability to access interior and exterior landscapes
  • Ability to access different levels of terrain while performing duties