Member Services Organization, a key contact center
interaction point for our customers, handles 39+ million interactions annually
through voice, chat, text, email, offline and interactive voice resolution. The
MSO supports seven key Sears business units: Shop Your Way, Retail, Online,
Repair, Delivery, Installation, and PartsDirect. Our network of domestic
contact centers includes Round Rock and San Antonio, TX and Tempe and Tucson,
AZ. Whether we are assisting customers with a new purchase, scheduling
maintenance or repair services, or researching and resolving issues, our MSO
contact center and support professionals focus on creating a positive member
experience with each interaction.