Call Center Sales/Retention Specialist Positions in Winter Park, FL at Sears Home Services

Date Posted: 5/9/2018

Job Snapshot

  • Employee Type:
  • Location:
    3825 Forsyth Road
    Winter Park, FL
  • Date Posted:
  • Job ID:

Job Description

Req/Job ID: 930789BR
Employing Entity: Sears, Roebuck and Co.
Employment Category: Regular, Full-time
Job Function: Call Center

Sales Advisor:
The Telephone Sales Advisor is responsible for handling telephone calls from internal and external customers and attempts to sell Protection Agreements on Sears products that the customer either already owns or has recently purchased. The Telephone Sales Advisor also answers questions from existing or prior Protection Agreement customers and must be able to handle complex customer issues on a reoccurring basis.

Retention Specialist:
Supports Service Contract customers calling in for services/assistance with their protection agreements.
The Protection Agreement Retention Specialist is responsible for providing assistance to customers who contact SHC with questions regarding the benefits or fulfillment of an SHC Protection Agreement product or requests to cancel agreements.

Job Requirements

Job Duties/Responsibilities:
• Responds to and follows up to inbound customer calls, written correspondence or e-mails received by SHC in reference to SHC product protection plans including requests to cancel agreements
• Analyzes the customer's concern/inquiry to determine and execute effective and satisfactory resolution per the agreement terms and conditions
• Escalates customer issue as needed based on established guidelines
• Responds to requests for cancellations and determines root cause for request and provides alternative solutions to canceling the protection agreement
• Utilizes multiple applications/formats enabling access to customer information and enter updates
• Maintains a high level of business/product knowledge via onsite and online training
• Adheres to all SHC policies, procedures, Code of Conduct and ethical guidelines.
• Performs other duties as assigned Education Experience: HS Graduate or Equivalent Years of Related Experience: < 1 Year

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