Customer Acquisition Representative in Lewis Center, OH at Sears Home Services

Date Posted: 3/12/2018

Job Snapshot

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  • Date Posted:
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Job Description

Req/Job ID: 920200BR
Employing Entity: Sears, Roebuck and Co.
Employment Category: Regular, Full-time
Job Function: Sales
Store ID: 25037: Handyman Solu - Columbus OH

The Customer Acquisition Representative is responsible for receiving all incoming calls, presenting complete sales presentation to the customer to maximize orders or directing the call to the proper person. This position helps build business through customer sales.

Job Requirements

• Takes incoming calls, books the job and maximizes inside ticket and booking percentage
• Presents all services and products to inform the customer
• Asks probing questions to match services with customer needs
• Obtains order information from customer and inputs into point of sale system
• Gives customer instructions for preparation on scheduled day
• Handles rescheduled work for dissatisfied customers when only a minor problem exists
• Makes outbound sales calls to help build business and get new customers when there is down time in incoming calls
• Enters daily sales data into computer tracking system
• Performs other duties as assigned

• High school diploma or equivalent
• 18 years of age or older

• Customer service, sales and interpersonal skills
• Solid computer skills, especially in the use of all Microsoft Office programs
• Ability to communicate in spoken and written English well enough to be understood by supervisors, co-workers, and customers
• Ability to enter data and maneuver efficiently using a keyboard, operate a mouse, use telephone and headset equipment, and listen while keying information into the system
• Ability to meet the physical requirements of frequent sitting and some standing and walking, with bending and reaching as necessary
• Ability to demonstrate self control by maintaining composure and keeping emotions in check even in difficult situations
• All employees/associates may in the course of their duties come in contact with Credit / Debit Card Data. If this data is exposed as part of their position in the site/center, the associate must protect that data as directed and required by the compliance team to ensure SHC s compliance to current Payment Card Industry (PCI) Data Security Standards (DSS)