Credit Specialist in Lake Mary, FL at Sears Home Services

Date Posted: 8/10/2018

Job Snapshot

  • Employee Type:
  • Location:
    Lake Mary, FL
  • Date Posted:
  • Job ID:

Job Description

Req/Job ID: 946066BR
Employing Entity: Sears Home Improvement Products, Inc.
Employment Category: Regular, Full-time
Job Function: Call Center
Store ID: 24626: Lake Mary Call Center-Corp

Under the direction of the Credit Operations Manager, the incumbent is responsible for receiving and processing daily incoming Revolving credit, Cash, and Credit card completions. SCOPE OF RESPONSIBILITY: • Responsible for optimal funding team effort of ~$550M in receivables processing. • Provides credit support to a Project Consultant team of approximately 1400 associates

Job Requirements

• As installed jobs are released back to Credit, gather related documents and send to lenders for payment.
• Ensure that all jobs have signed contracts, financing documents and all necessary paperwork to comply with company policy as well as state and federal government regulations.
• Key data into computerized terminal for payment of Visa, MasterCard, Discover, American Express, and Sears Charge accounts.
• Balance and batch daily transactions.
• Enter all funding history into the Home Improvement system credit fields.
• Effectively communicate (oral and written) with office staff, sales associates, project coordinators, lenders, and Sears customers.
• Monitor pending jobs to ensure minimal cycle time and compliance with Home Improvement standard operating procedures.
• Post, balance, reconcile, and prepare daily receipt of customer checks for bank deposit
• Copy pertinent paperwork.
• Ensure all company deadlines are met for funding completed jobs.
• Prepare lender discount information.
• Maintain knowledge of current marketing finance promotions and ensure enforcement of promo rules with each sale processed in the system
• Project management and trouble shooting.
• Some outbound collection calls.
• Support the sales and office staff regarding communicating and informal training of new and existing credit issues.
• Strong commitment to ensuring company profitability demonstrated by innovative steps taken to receive payment for completed sales
• Flexibility with working schedule
• High School diploma or equivalent. Experience
• 1-2 Years experience in back office operations, consumer lending or finance industry
• Min 1 Years experience accounting or billing duties in an office environment
• At least two (2) years experience in an administrative position with some accounting or billing duties in an office environment.
• Preference given to those with experience in the consumer lending or finance industry. Role specific abilities/skills
• Computer literate: Windows, Microsoft Word, Excel, and Outlook.
• Demonstrate an ability to work independently as well as to perform effectively as a team member.
• Strong customer service skills required to provide excellent customer satisfaction.
• Strong organizational skills are necessary.
• Ability to establish priorities and follow through with tasks
• Ability to communicate effectively both orally and in writing.
• Adaptability and positive attitude are necessary.
• Ability to work well under pressure and meet deadlines.