Collections Specialist (Big Builder Desk) in Augusta, GA at Sears Home Services

Date Posted: 6/25/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Augusta, GA
  • Date Posted:
    6/25/2019
  • Job ID:
    978813BR

Job Description

Req/Job ID: 978813BR
Employing Entity: Transform SR LLC
Employment Category: Regular, Full-time
Job Function: Administrative/Clerical/Office Support
Store ID: 04931: Sears Contract Sales - Natl Op

The Collections Specialist (Big Builder Desk) is responsible for contacting customers to resolve invoice issues as it relates to account delinquencies and charge backs. This position serves a customer base that includes customers identified per the current guidelines for large volume customers or customers with specific invoicing needs. This position examines balances due and coordinates with customers on payments made or outstanding, develops action plans for each file assigned, and establishes contact with customers through appropriate avenues.

Job Duties:
  • Performs collection calls on delinquent accounts
  • Communicates with customers via email or phone to confirm status of payment for all invoices
  • Researches and provides information to facilitate payment using professional judgment within guidelines
  • Interacts with Field Sales team, Big Builder team members, Credit partners, or Order Management Center's management, and enlists Sales Account Management assistance if necessary
  • Maintains accurate records regarding the status of collections on accounts via identified methods
  • Assists in preparing weekly and monthly reports to ensure effective management of accounts and reduce company exposure to risk
  • Communicates to internal and external customers in a timely and accurate manner in order to relate all aspects of the invoicing process
  • Conducts account investigations, as needed, and makes the necessary adjustments, refunds, or corrections
  • Serves as the single point of contact for the builder for invoicing and payments
  • Establishes and maintains a positive working relationships with the builder
  • Researches and resolves payment issues involving disputes, returns, and credits that have or may result in delinquent balances
  • Resolves issues quickly to prevent further aging of delinquent balances causing charge backs
  • Assists in identifying and recommending process improvements and opportunities to maximize efficiencies within the department
  • Performs other duties as assigned

Job Requirements

  • A minimum of 3 years collections experience preferably with commercial customers
  • Strong organizational and analytical skills
  • General knowledge of Accounts Receivable
  • Thorough knowledge of Order Management and related systems
  • Skill in handling aging reports, skip tracing, credit analysis, and charge backs
  • Proficient skill in the use of Microsoft Word and Excel
  • Strong negotiation skills Research and problem solving skills
  • Ability to communicate in spoken and written English well enough to be understood by supervisors, co-workers, and customers
  • Ability to enter data and maneuver efficiently using a keyboard, operate a mouse, use telephone and headset equipment, and listen while keying information into the system
  • Ability to meet the physical requirements of frequent sitting and some standing and walking, with bending and reaching as necessary
  • Ability to demonstrate self control by maintaining composure and keeping emotions in check even in difficult situations
  • All employees/associates may in the course of their duties come in contact with Credit / Debit Card Data. If this data is exposed as part of their position in the site/center, the associate must protect that data as directed and required by the compliance team to ensure SHC s compliance to current Payment Card Industry (PCI) Data Security Standards (DSS)
  • Associates Degree
  • 3-4 years of related experience
  • 18 years of age or older
Preferred Skills:
  • Accounting experience
  • Collections experience


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