Carpet & Air Duct Cleaning Trainer in Buffalo Grove, IL at Sears Home Services

Date Posted: 11/17/2018

Job Snapshot

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Job Description

Req/Job ID: 957122BR
Employing Entity: Sears, Roebuck and Co.
Employment Category: Regular, Full-time
Job Function: Environmental/Health/Safety
Store ID: 25008: Sears Carpet -Buffalo Grove IL

The Carpet and Air Duct Cleaning Lead/Trainer is responsible for improving Technician performance by supporting the Branch Manager through assistance with reporting tasks, follow-up coaching, training, and real-time on the job support to the 30 to 40 Carpet Technicians reporting to the branch. The Lead/Trainer is also responsible for quality carpet and upholstery cleaning and other related services to our members

Job Requirements

  • Reviews Carpet Technician work products and identifies issues for the Branch Manager to address in quality and performance.
  • Identifies performance outliers for the Branch Managers to coach for improved performance, tracks attendance Performance Plans for Improvement and ensures Branch Manager is following up on issues in a timely manner, and tracks and follows up on outstanding items such as field alert acknowledgements, coaching surveys, and compliance course completion
  • Provides classroom and on the job training to Carpet & Duct Technicians to ensure that the Technicians are following company policies and procedures to properly perform their job.
  • Maintains all training records for each associate for compliance & training sessions.
  • Surveys and discusses in detail with the customer any services to be completed.
  • Explains and sells as many additional services that the customer may desire, including additional carpet and upholstery cleaning, carpet protector, deodorizer and spotter.
  • Ensures that all pre-assigned jobs are successfully completed.
  • Completes and reviews invoices with the customer and secures payment for service.
  • Completes all paperwork upon returning to the branch, and turns in all invoices, payments and charges to designated person.
  • Remains constantly aware during the course of the day of supervisory responsibility toward the Technicians to proper training to complete job assignments.
  • Performs other duties as assigned.

    • High School Graduate or Equivalent
    • Must be at least 18 years old
    • At least three years as a Carpet Technician and experience supervising and training other associates
    • Ability to maintain a good driving record in compliance with Company requirements
    • Ability to remain informed of current industry knowledge
    • Good customer service techniques, including follow through on all matters of sale, with adept use of a full range of proven selling techniques
    • Ability to develop and maintain positive relations with fellow Associates and external customers, and to assist a wide range of individuals in a variety of functions
    • Ability to lift 50 lbs. on a regular basis
    • Ability to communicate in spoken and written English well enough to be understood by supervisors, co-workers, and customers
    • Ability to demonstrate self control by maintaining composure and keeping emotions in check even in difficult situations
    • All employees/associates may in the course of their duties come in contact with Credit / Debit Card Data. If this data is exposed as part of their position in the site/center, the associate must protect that data as directed and required by the compliance team to ensure SHC s compliance to current Payment Card Industry (PCI) Data Security Standards (DSS)