Call Center Retention Specialist in Winter Park, FL at Sears Home Services

Date Posted: 7/5/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    3825 Forsyth Road
    Winter Park, FL
  • Date Posted:
    7/5/2018
  • Job ID:
    940722BR

Job Description

Req/Job ID: 940722BR
Employing Entity: Sears, Roebuck and Co.
Employment Category: Regular, Full-time
Job Function: Call Center
Store ID: 04538: SEARS HS-WINTER PK SERV BR

Supports Service Contract customers calling in for services/assistance with their protection agreements.
he Protection Agreement Advisor 2 is responsible for providing assistance to customers who contact SHC with questions regarding the benefits or fulfillment of an SHC Protection Agreement product or requests to cancel agreements.

Job Requirements

Job Duties/Responsibilities:
• Responds to and follows up to inbound customer calls, written correspondence or e-mails received by SHC in reference to SHC product protection plans including requests to cancel agreements
• Analyzes the customer's concern/inquiry to determine and execute effective and satisfactory resolution per the agreement terms and conditions
• Escalates customer issue as needed based on established guidelines
• Responds to requests for cancellations and determines root cause for request and provides alternative solutions to canceling the protection agreement
• Utilizes multiple applications/formats enabling access to customer information and enter updates
• Maintains a high level of business/product knowledge via onsite and online training
• Adheres to all SHC policies, procedures, Code of Conduct and ethical guidelines.
• Performs other duties as assigned Education Experience: HS Graduate or Equivalent Years of Related Experience: < 1 Year

#HomeServices, #CallCenter
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