Training Team Manager - Sales Call Center in Spokane Valley, WA at Sears Home Services

Date Posted: 1/28/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    12310 Mirabeau Parkway
    Spokane Valley, WA
  • Date Posted:
    1/28/2020
  • Job ID:
    995163BR

Job Description

Req/Job ID: 995163BR
Employing Entity: Transform SR LLC
Employment Category: Regular, Full-time
Job Function: Training
Store ID: 09480: SEARS HS-SPOKANE TELEMKTG CTR

The Training Team Manager is responsible for delivering specific technical and soft skills classroom training courses within a sales and support call center and directly managing associates while in training. When not facilitating training, provides support and coaching to associates and managers.

Job Requirements

JOB DUTIES/RESPONSIBILITIES:
• Delivers training to students as specified by training manuals
• Supervises associates, evaluates performance, coaches for improvement, and addresses deficiencies, which may include disciplinary action if needed
• Stays technically proficient in subject matter of businesses supported
• Stays proficient in instructional methods for adult learning
• Creates a positive classroom environment to develop and retain strong performers
• Creates a positive transition from classroom to work team
• Performs supervisory responsibilities, including, but not limited to: making employment decisions regarding hiring, promoting,demoting, and terminating; conducting performance appraisals; and coaching and developing associates

REQUIRED SKILLS:
• Ability to effectively and engagingly teach content in a classroom environment, and ability to conduct small group and one-on-one coachings for measured improvement
• Ability to be a subject matter expert in the businesses and the systems used by class participants
• Ability to use standard training delivery and office equipment such as computer, overhead projector, copier, telephone, television and video players
• Ability to lift 11-20 pounds on a regular basis, push/pull carts to move supplies from one location to another, and move office furniture to set up meeting rooms for training programs
• Ability to communicate in spoken and written English well enough to be understood by direct reports, supervisors, co-workers, and customers
• Ability to enter data and maneuver efficiently using a keyboard, operate a mouse, use telephone and headset equipment, and listen while keying information into the system
• Ability to meet the physical requirements of sitting and some standing and walking, with bending and reaching as necessary.
• Ability to demonstrate self control by maintaining composure and keeping emotions in check even in difficult situations
• All employees/associates may in the course of their duties come in contact with Credit / Debit Card Data. If this data is exposed as part of their position in the site/center, the associate must protect that data as directed and required by the compliance team to ensure the Company's compliance to current Payment Card Industry (PCI) Data Security Standards (DSS)

PREFERRED SKILLS:
• Bachelor s degree
• Corporate trainer experience



#HomeServices, #CallCenter
9480

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