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Store Manager (Hagerstown, MD #3172) in Hagerstown, MD at Kmart

Date Posted: 3/11/2019

Job Snapshot

  • Employee Type:
  • Date Posted:
  • Job ID:

Job Description

Req/Job ID: 967873BR
Employing Entity: Kmart Corporation
Employment Category: Regular, Full-time
Job Function: Field Management
Store ID:

Non Negotiable(s)/Critical Success Factors:
  • Provide disciplined leadership including setting clear expectations and holding the team and self accountable for results.
  • Adhere to the Store Manager scheduling requirements (weekly exceptions must be approved by the District Manager):
    • Minimum of 2 nights per week
    • Minimum of 2 weekends per month scheduled during peak hours (e.g., Friday night, Saturday mid-day through evening, Sunday)
  • Follow the Playbook and the Weekly Walk processes to develop and prioritize action plans with timely follow up.
  • Execute customer focused strategies, policies and programs as measured by Customer Satisfaction, Survey data and verbatim comments.
  • Select, develop and manage performance of individuals and team, measured by appropriate performance reports/scorecard, retention, internal promotions, training completion, and associate survey results.
  • Attract, hire and on-board store staff as measured by appropriate performance scorecard, retention and new hire survey results.
  • Execute the client’s (brand/business) plan consistently across all departments and provide ongoing fact based feedback.
  • Consistently deliver acceptable compliance scores as measured by District Manager in the Standards Based Store Visit & Client Commitment tools.
  • Focus and invest time on customer facing activities and processes.
  • Ensure the store is operationally certified and every associate is certified to do his/her job.
  • Monitor and proactively address outliers, e.g., customer satisfaction, sales, controllable costs, profit, margin, operational processes, and compliance against plan and/or established standards.
  • Embed the Company return policy and Pledge of Fairness.
  • Create and maintain a culture of winning that resonates with associates.
Leadership Behaviors
  • Customer
    • Expect and inspect core processes and “clean and bright” standards.
    • Expect and inspect execution of client’s merchandising and operating plans.
    • Provide first person coaching on the execution of action plans based on daily department walks, Customer Satisfaction Survey learnings, customer verbatims, and customer interactions.
    • Be the customer advocate and surface opportunities to improve the end-to-end customer experience.
    • Teach, model and lead ways to satisfy customers, find ways to say yes, e.g., helpful associates, complaint resolution, Store to Web.
  • Leadership and People
    • Personally support, coach and develop team members, creating an environment where our associates can be successful.
    • Facilitate dialogue between front-line associates and the store leadership team.
    • Focus the entrepreneurial energy of the team on delivering over the top customer service and associate pride.
    • Build a strong bench of talent and strive to develop people for internal promotion.
    • Lead and embed the new normal (changes resulting from transformation initiatives) and drive Retail Services plans/projects using common enterprise-wide tools, processes and language. (No store programs.)
  • Process
    • Understand, lead, and embed a standardized operating model that will earn preferred provider status in every store.
    • Rigorously inspect compliance with our operating model for consistency across all departments.
    • Execute and support the client’s plan utilizing compliance score cards/audits to measure store execution and honor client commitments.
    • Ensure that all initiatives and processes are in full compliance with applicable laws, regulations and company policies.
  • Effectiveness
    • Create a selling culture that will meet/exceed clients’ sales plans.
    • Lead and monitor store level margin drivers, e.g., solution selling, accessory attachment rate, inactive inventory, price change execution and POS reductions.
    • Achieve all miscellaneous income plans, e.g., smart plans, protection agreements, new account generation.
    • Achieve controllable cost plans and identify and communicate continuous improvement opportunities.
    • Communicate opportunities and solutions that will allow clients to meet/exceed profit plans.
  • Disciplined Decision Making
    • Provide clients with fact-based, real time feedback on the product life cycle including assortment, pricing, inventory flow, marketing support, transition/exit strategies, etc.
    • Utilize quantitative and qualitative data to measure and achieve desired outcomes and address outlier opportunities.
    • Consistently provide a sense of urgency to maintain standards while obtaining associate buy-in.

Job Requirements