Service Technician-Richmond, VA in Richmond, VA at Transformco

Date Posted: 10/4/2020


Job Snapshot

  • Employee Type:
  • Location:
    Richmond, VA
  • Date Posted:
  • Job ID:

Job Description

Req/Job ID: 999089BR
Employing Entity: Transform SR LLC
Employment Category: Regular, Full-time
Job Function: Customer Service
Store ID: 24552: Richmond

Home Improvement Service Technician
Under the direction of the District Production Manager, this role will lead the Home Improvement Products team in providing, identifying, establishing, promoting, and delivering swift and superior customer service throughout their respective District territory. This position will develop and maintain strong relationships with customers as well as office personnel by promoting open communication channels to improve performance. This position will utilize processes (SOP’s) and techniques, such as scheduling, product ordering and new job inspections to maximize identify and minimize causes of customer dissatisfaction with service and products provided after the original installation. This position will be responsible for troubleshooting and negotiating reasonable resolutions for customer complaints. This position will maximize all available resources to insure that Transform Home Improvement Products is leading the industry in providing excellent customer service.

Job Requirements

• High School Education or equivalent.
• Three (3) years experience in product application and necessary tools.
• Two (1) years experience in customer service related field. Experience
• Great selling techniques.
• Good motivating and training skills.
• Computer and typing skills. Role specific abilities/skills
• Excellent customer and interpersonal skills.
• Knowledge of installing home improvement products such as vinyl siding, replacement windows, doors, kitchen remodeling/re-facing.
• General home construction knowledge.
• Good written and verbal/phone skills.
• Great listening skills.
• Customer service oriented.
• Excellent at problem resolution and decision-making, concerning customer complaints.
• Complete understanding of all tools, equipment and materials used to perform services.
• Strong organization skills.
• Ability and willingness to travel weekly.