Sales Order Coordinator in Reno, NV at Transformco

Date Posted: 9/1/2020

Job Snapshot

  • Employee Type:
  • Location:
    7525 Colbert Drive
    Reno, NV
  • Date Posted:
  • Job ID:

Job Description

Req/Job ID: 998957BR
Employing Entity: Transform SR LLC
Employment Category: Regular, Full-time
Job Function: Sales Support
Store ID: 05779: McPhails Appliance-Rohnert Par

Monark offers unsurpassed selection of premium appliance brands, and our dedicated team delivers quality service. Partnering with architects, builders, designers, developers and homeowners, we are a resource for making the finest homes and for realizing the extraordinary.

We are looking for a Sales Order Coordinator to provide support to our Inside and Outside Sales team! You will work closely with the Sales Team to assure proper flow of paperwork and that the order process and delivery process occurs as expected. Delivers customer service assistance as needed to assure customer satisfaction.

Job Requirements

•Places calls to confirm delivery dates and order validity 48-72 hours prior to scheduled delivery of product.
•Researches issues and responds to phone calls regarding sales orders from customers, job superintendents, builders, and sales personnel prior to delivery. Schedules deliveries, checks availability of product, and communicates with sales person as necessary.
•Resolves customer service issues by research and communication with purchasing, warehouse, sales person, Order Manager, and customers.
•Processes all tickets requiring prepayment through accounting prior to delivery requiring the ability to maintain business relationships with both homeowners and builders.
•Enters quotes, sales orders, and credit orders from assigned salesperson in to system and inspects orders for model and pricing accuracy.
•Updates open order report of assigned sales personnel daily via outbound contact with customers.
•Proactively manages open order report to ensure accuracy of need dates, which in turn affects inventory productivity.
•Creates specification books for builders as requested by sales personnel by researching product specifications, product manuals, and internet information.
•Responsible for initiating “pre-inspection” process and scheduling for orders requiring custom installations. Strong knowledge of product application, building processes, and installation requirements is required.
•Participates in industry product training classes to ensure application knowledge is up to date.
•Prepare client reports as needed, requiring proficiency in Microsoft Office software (especially Word and Excel).
•Input information with a high degree of accuracy and speed.
•Utilize organizational tools such as Microsoft Outlook to ensure tasks are completed as promised.

•High school diploma or GED equivalent required.
•Associates degree (AA) or equivalent from two-year college or technical school preferred.
•Pro-active, problem solving thinker, able to work independently.
•Six months to one year related experience.
•Strong computer skills; MS Word, Excel and Outlook.
•Excellent communication and organizational skills.

Ethics: Treats people with respect and keeps commitments. Inspires the trust of others. Works ethically and with integrity. Upholds organizational values.

Diversity: Demonstrates knowledge of EEO policy. Shows respect and sensitivity to cultural differences. Educates others on the value of diversity. Promotes a harassment-free environment. Builds a diverse workforce.



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