National Communications Manager in Hoffman Estates, IL at Transformco

Date Posted: 11/6/2019

Job Snapshot

  • Employee Type:
  • Location:
    3333 Beverly Road
    Hoffman Estates, IL
  • Date Posted:
  • Job ID:

Job Description

Req/Job ID: 991175BR
Employing Entity: Transform SR Holding Management LLC
Employment Category: Regular, Full-time
Job Function: Communications/Public Relations
Store ID: 58491: Sears Holdings Management Corp

The Sr. Manager Operations/Communications is responsible for all communications and internal websites for the SHO organization. The Sr. Manager Operations/Communications will also manage aspects of Hometown Solutions, which include the support of HTS locations via help ticket. The Sr. Manager Operations/Communications is also responsible key project management as defined by the DVP – operations

Job Requirements

Qualifications and Education Requirements

  • Coordination, oversight and implementation of all communications for SHO
  • Manages the editing and publishing of a variety of business communications and newsletters to inform and update organization associates, owners/franchisees and stores.
  • Administration of Help Ticket support system for stores including development of strategy of support strategy and providing reporting
  • Oversees the creation and maintenance of internal websites including any key project/event driven websites (Holiday Readiness Website, Events, etc.) necessary to support all businesses under the SHO organization.
  • Build and maintain relationships with equipment and software vendors to ensure rapid, consistent, economical solutions to communication and hardware problems.
  • Oversees the following support processes for stores: supply ordering, equipment management, Craftsman warranty exchanges (WAREX), Iron Mountain, and Telecheck.
  • Plans, schedules and implements events, including:
    • Quarterly Hometown Store Council meetings
    • Planning support for Annual Owners meetings
  • Represents the SHO organization to vendors and business partners

Preferred Skills:

  • Solid experience writing/editing/publishing on-going communications to multiple audiences.
  • Ability to manage multiple priorities simultaneously.
  • Ability to focus on critical issues and activities.
  • Knowledge of retail business and store operations.
  • Excellent communication skills, both verbal and written.
  • Previous management experience
  • Experience preferably in corporate communications, public relations or marketing role.
  • Experience managing in a call center environment
  • Experience working in or with a dealer or franchise organization a plus.
Potential Future Positions:
  • Hometown Solutions Center Manager
  • Manager, Operations
Related Competencies:
  • Strong interpersonal skills.
  • Excellent organizational skills
  • Action-oriented, with strong skills in execution.
  • Strong drive for results.
    • "The duties, responsibilities and requirements presented in this job description are intended to be representative in nature and should not be construed as an exhaustive list."