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HVAC Part Courier and Helper in Redland, MD at Sears Home Services

Date Posted: 5/30/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    16401 Shady Grove Road
    Redland, MD
  • Date Posted:
    5/30/2019
  • Job ID:
    974277BR

Job Description

Req/Job ID: 974277BR
Employing Entity: Sears Home Improvement Products, Inc.
Employment Category: Regular, Full-time
Job Function: Repair/Installation
Store ID: 24801: SHP HVAC Washington, DC Exter

Job Summary:

The Parts Courier and Helper is responsible for providing delivery, shuttling necessary parts and supplies for service repair completion for Repair Technicians and performing on-the-job training tasks when working with a Break Technician on call types.

Job Duties/Responsibilities:
  • Rides with or meets Break/Fix Technician at designated locations to assist with service calls when assigned
  • Shuttles parts and supplies to Break/Fix Technician when applicable
  • Works as a dedicated team member to ensure fast, flexible and expert service to every customer
  • Maintains the highest level of service standards and communicates openly with District Technical Manager to assist as needed with resolving customer issues
  • Looks for methods to improve business performance and enhance the customer experience
  • Maintains truck and ensures maintenance schedules are within the Company guidelines (i.e., wash truck weekly, oil changes), and ensures tools and equipment are in safe operating condition
  • Adheres to all Company policies and procedures
  • Maintains inventory of parts which have been delivered
  • Must be punctual and make no delay in deliveries
  • Provides assistance with loading/unloading parts
  • Performs other duties as assigned