DVP, Service Provider Network in HOFFMAN EST, IL at Sears

Date Posted: 2/14/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Date Posted:
    2/14/2020
  • Job ID:
    994707BR

Job Description

Req/Job ID: 994707BR
Employing Entity: Transform SR LLC
Employment Category: Regular, Full-time
Job Function: Operations
Store ID: 58490: Sears Roebuck & Co.

The DVP, Service Provider Network is accountable for developing, implementing, and leading a strategic approach to building and sustaining a robust service provider network across all Home Services lines of business nationwide. This position works closely with others to ensure that members/customers have access to best-in-class service providers and receive quality service that meets business expectations. More specifically, this leadership position is responsible for effectively managing the processes and teams who recruit and onboard the national service provider network and maintain ongoing compliance of licensing and background checks while ensuring a high standard of quality and an excellent customer experience.

Job Requirements

• Sets strategic approach to service provider recruiting, contracting and developing networks to satisfy consumer demand and profitably meet market needs
• Works closely with CFO to establish proper market pricing by geography, trade and business unit
• Works closely with business partners to establish forecasted provider needs based on business plans and volume projections
• Implements actions to build out network expansion markets and/or to close gaps. Ensuring service provider network includes an appropriate mix of provider specialties to meet the needs of the business
• Recommends areas for improvement in standard operating procedures, work flows, system enhancements and/or staff training. Identifies gaps in network composition and services to assist the Contractor Recruitment staff in prioritizing needs
• Collaborates with operations to monitor and ensure service issues are resolved, including escalated claims payments/disputes, provider demographics, provider contracting accuracy and credentialing
• Monitor ongoing key metrics and take action to ensure network success particularly related to network efficiency, provider coverage of the network and compliance
• Prepare/present/monitor annual budgets and operating plans
• Serve as a coach, mentor, team-builder for the Contractor Recruitment teams establishing roles, responsibilities and measures of performance

#HomeServices
58490

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