District Technical Manager - MD in Baltimore, MD at Sears

Date Posted: 2/14/2021

Job Snapshot

  • Employee Type:
  • Location:
    Baltimore, MD
  • Date Posted:
  • Job ID:

Job Description

Req/Job ID: 1001422BR
Employing Entity: Transform SR Home Improvement Products LLC
Employment Category: Regular, Full-time
Job Function: Operations
Store ID: 24801: SHP HVAC Washington, DC Exter

The District Technical Manager controls and manages the installation and service process for Home Improvement's Heating Ventilation and Air Conditioning (HVAC) products within the District. This position provides management of scheduling, quality and customer satisfaction and service; materials management; and the management of the Independent Contractor and employee workforce. Additionally, this position has the authority to identify, recruit, train and develop HVAC Technicians and Associates in accordance with company requirements.
Job Duties/Responsibilities:
  • Manages the Heating Ventilation and Air Conditioning (HVAC) products lines in the district
  • Balances ratio of installations done by contractors and HVAC Technicians to maintain baseline minimum of hours for HVAC Technicians while managing risk of contractor attrition
  • Manages and controls all District service related costs for the HVAC product line
  • Resolves customer service disputes on work in progress and completed jobs according to Sears' service policy
  • Ensures all required documentation is completed for each job (i.e., labor and material bills, completions and job costs)
  • Reviews customer metric data and develops plans to improve satisfaction levels
  • Utilizes workforce planning process to develop staffing requirements that allow for profitable growth and customer satisfaction
  • Analyzes reports business performance trends (revenue, cost management, profitability, and customer satisfaction) and develops or recommends strategic solutions to improve business performance.
  • Implements, directs, adheres and ensures compliance to all applicable laws, regulations and Company policies, values and Code of Conduct
  • Performs other duties as assigned

Job Requirements

Responsibilities/Skills/Experience Requirements:
  • Strong knowledge of HVAC, home improvement products and industry
  • Ability to multitask and effectively manage time
  • Ability to adapt and be an advocate for change
  • Ability to handle stressful situations and work in a fast paced environment
  • Ability to read, analyze and utilize reports
  • Ability to use computer systems to input, access, modify or output information or to execute programs or analyses
  • Ability to establish priorities and communicate effectively both verbally and in writing
  • Excellent two-way communication skills with virtual workforce
  • Knowledge of the business, with the ability to communicate the goals of the company
  • 4-year college degree (preferred)
Equal Opportunity Employer / Disability / Vet


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