Customer Support Specialist in Hoffman Estates, IL at Transformco

Date Posted: 1/16/2020

Job Snapshot

  • Employee Type:
  • Location:
    3333 Beverly Road
    Hoffman Estates, IL
  • Date Posted:
  • Job ID:

Job Description

Req/Job ID: 993347BR
Employing Entity: Transform SR Holding Management LLC
Employment Category: Regular, Full-time
Job Function: Administrative/Clerical/Office Support
Store ID: 58491: Sears Holdings Management Corp

The Customer Support Specialist is responsible for delivering exceptional customer support for internal and external customers via inbound/outbound calls, support tickets and live chat.

Job Requirements

  • Provides customer support with assistance of leads and manager via calls, tickets and live chat
  • Follows through with customers to ensure full resolution of their requests/concerns
  • Offers shopping/sales assistance for customers on our eCommerce site(s)
  • Maintains all records in systems to enable accurate reporting and quality support
  • Answers incoming calls from Hometown store owners, their employees and Hometown store staff
  • Assists stores with daily reports
  • Assists stores with banking issues; balancing cash overages and shortages, reconciling banking deposits to banking detail
  • Assists stores with signing issues
  • Assists stores with register transactions
  • Assists stores with day to day store operation questions
  • Troubleshoots select technical issues related to store kiosks and web-based applications