Customer Service Representative in Buffalo Grove, IL at Sears

Date Posted: 5/3/2021

Job Snapshot

Job Description

Req/Job ID: 1003356BR
Employing Entity: Transform SR LLC
Employment Category: Regular, Part-time
Job Function: Sales
Store ID: 25008: Sears Carpet -Buffalo Grove IL

BASIC FUNCTION: Receives all incoming calls, presents complete sales presentation to the customer to maximize orders or directs the call to the proper person. Helps build business through customer sales. MAJOR RESPONSIBILITIES: • Takes incoming calls, books the job and builds the inside ticket. • Obtains order information. • Completes order through the use of the computer system and gives customer schedule date. • Gives customer instructions for preparation of carpeted area or upholstery to be cleaned on scheduled day. • Handles rescheduled work for dissatisfied customers when only a minor problem exists. • Assists in daily paperwork when there is a slack period in telephone calls. • Makes outbound sales calls to help build business and get new customers when there is down time in incoming calls. • Enters daily sales data into computer tracking system. • Miscellaneous filing. • Other duties as assigned.

Job Requirements

EDUCATIONAL REQUIREMENT: High School Diploma or Equivalent


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