Customer Sales Advisor in Buffalo Grove, IL at Sears

Date Posted: 10/7/2021

Job Snapshot

  • Employee Type:
    Full-Time
  • Date Posted:
    10/7/2021
  • Job ID:
    1003356BR

Job Description

Req/Job ID: 1003356BR
Employing Entity: Transform SR LLC
Employment Category: Regular, Full-time
Job Function: Sales
Store ID: 25008: Sears Carpet -Buffalo Grove IL

JOB SUMMARY:
The Sears Carpet and Upholstery (SCU) Customer Sales Advisor is responsible for receiving all incoming lead request and presenting
complete sales solutions to the customer to maximize orders, handling concerns of existing or past customers, or directing the call to
the proper person. This includes but is not limited to receiving inbound calls, making outbound calls, initiating and responding to chat
and email requests, and handling web and other referrals. This position helps build business through customer sales.

JOB SCOPE:
Responsible for customer sales and support including booking and rescheduling service calls for all clean services provided by the
operations

Job Requirements

JOB DUTIES/RESPONSIBILITIES:
  • Takes incoming calls, books the job and maximizes inside ticket and booking percentage
  • Maintains adequate industry and product knowledge on all services
  • Presents all services and products to inform the customer so they can make an informed decision
  • Asks probing questions to match services with customer needs
  • Obtains order information from customer and inputs into point of sale system
  • Gives customer instructions for preparation on scheduled day
  • Handles rescheduled work for dissatisfied customers when problems exist
  • Makes outbound sales calls to help build business and get new customers when there is down time in incoming calls
  • Enters daily sales data into computer tracking system
  • Meets required performance metrics including but not limited to availability on the phone, conversion rates, cancellation rates, average order value and satisfaction scores
  • Performs other duties as assigned
JOB REQUIREMENTS:
  • High school diploma or equivalent
  • 18 years of age or older
REQUIRED SKILLS:
  • Customer service, sales and interpersonal skills
  • Solid computer skills, especially in the use of all Microsoft Office programs
  • Ability to communicate in spoken and written English well enough to be understood by supervisors, co-workers, and customers
  • Ability to enter data and maneuver efficiently using a keyboard, operate a mouse, use telephone and headset equipment, and listen while keying information into the system as well as navigate multiple monitors and screens simultaneously
  • Ability to meet the physical requirements of frequent sitting and some standing and walking, with bending and reaching as necessary.
  • Ability to demonstrate self-control by maintaining composure and keeping emotions in check even in difficult situations
  • All employees/associates may in the course of their duties come in contact with Credit / Debit Card Data. If this data is expose as part of their position in the site/center, the associate must protect that data as directed and required by the compliance team to ensure SHC s compliance to current Payment Card Industry (PCI) Data Security Standards (DSS)


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