Client Administrator in Hoffman Estates, IL at Sears Home Services

Date Posted: 4/25/2021

Job Snapshot

Job Description

Req/Job ID: 1003469BR
Employing Entity: Transform SR Holding Management LLC
Employment Category: Regular, Full-time
Job Function: Finance/Accounting

The Client Supervisor is responsible for Original Equipment Manufacture Warranty, Service Contract, Home Warranty, Installation and Delivery claims filing and reject recovery for their assigned clients. This position also manages a contracted team at Wipro Incorporated located in India.

Job Requirements

  • Manages client accounts by meeting with Clients and Internal Account Managers on a regular basis to ensure approval for payment received on all services rendered by Sears and A&E
  • Maintains and drives claim acceptance improvement that keeps overall profitability as the focus
  • Identifies process improvement opportunities to improve claim efficiency and accuracy to assigned clients
  • Ensures the integrity and accuracy of work processes by auditing completed and rejected claims that are worked by Senior Process/Recovery Claims Clerk with specific clients
  • Assembles data, reporting, and recommendations on ad hoc analyses requested by client, unit management and other business management
  • Presents, explains and discusses results of analyses concisely and effectively to drive fact-based decision making at all levels within the organization
  • Interpret contract language, pricing and rules associated for acceptable claim submittal
  • Support field operations by providing service order closure guidance that leads to acceptable claim
  • Performs other duties as assigned


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