Call Center Credit Specialist in Lake Mary, FL at Sears

Date Posted: 9/10/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    3200 Lake Emma Road
    Lake Mary, FL
  • Date Posted:
    9/10/2019
  • Job ID:
    986310BR

Job Description

Req/Job ID: 986310BR
Employing Entity: Transform SR Home Improvement Products LLC
Employment Category: Regular, Full-time
Job Function: Call Center
Store ID: 24626: Lake Mary Call Center-Corp

The Credit Specialist reviews and processes the credit review queue to resolve lender counter offers/declines which were generated due to non-qualification of lender matrix, fraud alerts, consumer statements and address re-verifications. This position determines if credit application and applicant credit bureau results meet basic third party lender policy and criteria and redirect application to appropriate lender.

Job Requirements

JOB DUTIES/RESPONSIBILITIES:

• Gathers related documents and send to lenders for payment as installed jobs are released back to Credit
• Reviews applicant financing options and determine qualifications to procure full sale amount.
• Analyzes and performs basic underwriting skills by processing applications for installment loans.
• Contacts and verifies sources such as credit bureaus, netronline and public records to confirm applicant property ownership, verify liabilities and credit information.
• Obtains installment loan stipulations from applicant as required by lender.
• Provides world class customer service and maintains strong rapport with Members, sales project consultants and branch personnel.
• Educates and informs sales project consultants and Members of loan programs, rates, policies and loan procedures achieved through consistent, open communication.
• Prepares reports and/or records as requested by Credit Call Center Management.
• Works cohesively with Team Leads to resolve credit issues of existing pending applications.
• Assists as needed in overflow frontline Credit Call Center calls.
• Performs other job-related responsibilities as required

REQUIRED SKILLS:

• Professional, customer-service oriented, proficient at time management and self-directed.
• Ability to work well under pressure.
• Ability to sell financial products and services.
• Ability to work individually and as part of a team.
• Ability to communicate in spoken and written English well enough to be understood by supervisors, co-workers, and customers.
• Ability to enter data and maneuver efficiently using a keyboard, operate a mouse, use telephone and headset equipment, and listen while keying information into the system.
• Ability to meet the physical requirements of frequent sitting and some standing and walking, with bending and reaching as necessary.
• Ability to demonstrate self control by maintaining composure and keeping emotions in check even in difficult situations.
• All employees/associates may in the course of their duties come in contact with Credit / Debit Card Data. If this data is exposed as part of their position in the site/center, the associate must protect that data as directed and required by the compliance team to ensure SHC s compliance to current Payment Card Industry (PCI) Data Security Standards (DSS)

JOB REQUIREMENTS:
• High school diploma or equivalent
• 3-4 years of related experience
• 18 years of age or older

#HomeServices, #CallCenter
24626