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Surround Yourself with Professionals Who Work Your Way

Success requires vision – specific goals, and a clear defined path that leads to them. Just as important is the ability to translate that vision into actions and behaviors. Sears Holdings Corporation has both.

Our leadership has established a simple yet ambitious mission: to serve, delight and engage our members, while they shop their way. How will we accomplish? The answer is equally simple and ambitious: thousands of diverse SHC associates, working together toward a single goal: to become the world’s greatest integrated retailer.

Our Culture

SHC will continue to thrive, grow and succeed, as we focus on achieving four Key Results. We strive to:

  • Deliver a “Wow” experience to customers and members
  • Build a team of engaged associates who embrace change & technology
  • Achieve operational excellence to drive profitable sales
  • Become the world’s greatest retailer

Learn more about how our culture helps you work your way to success every day at SHC.

As a roadmap to achieving personal and shared goals, we ask each of our associates to understand and embrace the following pillars of success. These behaviors guide our every action and interaction with customers, each other and the community.

Think: “Members First”
I deliver a “wow” experience to each member by understanding their specific needs and offering them the right products and services.
Own It
I take accountability to close the gaps as I See It, Own It, Solve It and Do It.
Embrace Feedback
I am open, honest, and respectful in my communications, and constantly seek, accept and offer feedback.
Show Pride
I am an engaged member. I demonstrate passion and pride by leading by example.
Learn and Innovate
I learn new ways to serve members and do my job better by embracing innovation and technology.
Earn Trust
I work hard to earn the trust of every member I serve and every co-worker I interact with.
Be Authentic
I am genuine in all my interactions, ask questions to understand and align my words and action to achieve the key results.


At Sears Holdings Corporation, diversity is much more than a business practice. In fact, it’s considered to be ‘business as usual’. As one of America’s great success stories, SHC is proud that our people and our culture are representative of the diverse customers and communities we serve.

Learn more about how our Commitment to Diversity works your way too.

We know well the value and importance of sharing ideas, communicating honestly, and respecting each other. This understanding of the power of diversity has long been part of the Sears Holdings Corporation formula for success.

Our Promise to You: We pride ourselves on being an Equal Opportunity Employer and do not discriminate in any aspect of employment on the basis of race, color, religion, gender, gender identity, age, national origin, disability, citizenship status, sexual orientation, veteran status, marital status, ancestry, pregnancy, ethnicity, or any other legally protected status in accordance with the requirements of federal, state and local law. We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation would impose an undue hardship on the operation of our business.

Additionally, Sears Holdings Corporation, our leadership, and our people are committed to honoring and valuing diversity as we continue to build long-lasting relationships with all those we serve, including our:

  • Customers
  • Associates
  • Shareholders
  • Company
  • Community